Manufactured homes are constructed according to a code administered by the U.S. Department of Housing and Urban Development (HUD Code). The Building Codes & Standards (BCS) program manages a consumer complaint program in order to ensure that reports of construction defects or deficiencies on HUD Code manufactured homes are communicated to the appropriate HUD representative in the state of manufacture. The BCS program has no authority to require correction of these defects or deficiencies. Instead, the HUD authority for the state of manufacture has the authority to require correction of defects or deficiencies.
In addition, for HUD Code manufactured homes, the BCS program is responsible for the correct installation of the home. BCS investigates complaints regarding installation errors. HUD Code manufactured home sellers are also required to register with the State of Colorado and the program has certain contractual and delivery requirements for HUD Code manufactured homes.
General Information on Filing a Complaint
It is important to note that the BCS program does not represent the person filling out the complaint. It is our responsibility to investigate and report any deficiencies and corrections for modular units and tiny homes to the manufacturer, installer, or registered seller. It is also our responsibility to ensure that corrective actions are taken.
Consumers are cautioned on making repairs before our complaint investigation, as it makes it harder to identify the original state of the deficiency or defect. While you may always pursue civil action on your own, the BCS program will only work with the manufacturer, installer, or seller.
To file a complaint, access our complaint checklist. The complainant must fill out this form to the best of their ability in order for us to begin processing a complaint. Email and phone calls will not suffice as a formal complaint.
In some situations, such as post delivery and installation modification or corrections, or an extensive amount of time after installation, the program may decline to investigate your complaint. You will be notified of the reasons for this once your complaint is processed.
The BCS program does not accept complaints for commercial or multifamily modular products.
For questions or to contact the complaint department, please contact us at:
Colorado Division of Housing
Building Codes and Standards Section
Consumer Complaints
1313 Sherman Street, Room 320
Denver, Colorado 80203
dola_bcscomplaints@state.co.us
303-864-7838
